Refund & Cancellation Policy

This Refund Policy outlines the terms and conditions governing refund requests and subscription terminations for Trade with Catalyst, a software service operated under The Catalyst Group.

We strive for complete customer satisfaction and handle every billing review fairly, transparently, and in strict accordance with payment gateway mandates and consumer rights.

Trade with Catalyst provides subscription-based software access to our algorithmic scanner suite, real-time PCR metrics, option chains, and institutional orderflow tracking.

Upon payment authorization, your account is immediately provisioned with complete computational access to live exchange data feeds and cloud screening infrastructure.

Refunds may be evaluated and granted under the following explicit criteria:

• Major Technical Outage: Severe platform unavailability on our server end that completely prevents access to the scanners for an extended consecutive period exceeding 24 hours during live trading sessions.
• Duplicate or Erroneous Charges: Multiple billing charges processed accidentally due to gateway latency or duplicate click submissions.
• Material Specification Mismatch: Demonstrable evidence that platform features delivered were materially inconsistent with specifications published at the time of purchase.
• 48-Hour Initial Sign-Up Window: Refund request formally submitted within 48 hours of initial plan purchase by first-time subscribers who have not actively utilized extensive streaming data.

In the interest of software integrity and equitable operations, refunds will NOT be approved in the following cases:

• Change of Mind: Change of personal preference, disinterest, or schedule constraints after the initial 48-hour onboarding window.
• Dissatisfaction with Market Outcomes or Signals: Trading financial markets carries inherent capital risk. Under no circumstances are refunds granted due to market losses, unprofitable trades, or stop-loss triggers.
• Failure to Cancel Auto-Renewal: Forgetting to cancel an active recurring subscription prior to the renewal billing date.
• Account Suspension: Termination or throttling caused by violation of our Terms & Conditions (e.g., sharing logins, unauthorized scraping, abusive behavior).
• Partial Billing Period Usage: Pro-rata refunds for remaining days or weeks within an active billing cycle after mid-term cancellation.
• Minor or Upstream Delays: Temporary market data feed latencies or broker connection disruptions under 24 hours that are outside our direct server infrastructure control.

To submit a refund request for administrative review, follow these mandatory steps:

• Draft an email to support@tradewithcatalyst.com with the subject line: "Refund Request - [Your Registered Email]".
• State your full name, registered mobile number, and the Razorpay Payment ID or Transaction Reference.
• Clearly describe the technical issue, duplicate billing transaction, or rationale for the request.
• Attach relevant diagnostic screenshots or transaction receipts to expedite resolution.

Our finance and support team processes all requests through systematic milestones:

*All refunds are returned directly to the original payment source (Credit/Debit Card, UPI, or Net Banking) and cannot be rerouted to alternative accounts.

You may cancel your auto-renewal at any time through your account settings or by emailing our support desk at least 48 hours prior to the next billing cycle.

For any billing inquiries, subscription changes, or invoice requests, our support staff is here to help:

Billing Desk: Trade with Catalyst Support
Email: support@tradewithcatalyst.com
WhatsApp Line: +91 88828 28274
Support Hours: Monday – Saturday, 9:00 AM – 9:00 PM IST